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  1. StreamLabs®
  2. FAQ
  3. StreamLabs App
  • What type of alerts can I receive?
  • Why am I getting leak alerts?
  • How do I adjust my alert settings?
  • What type of Wi-Fi network are StreamLabs products compatible with?
  • What iOS software version is required for the StreamLabs App?
  • What Android software version is required for the StreamLabs App?
  • How do I reset my password?
  • How do I refresh my StreamLabs App?
  • How do I remove a location from my account?
  • What happens to my water usage data when my Wi-Fi goes out?
  • How do I re-calibrate my device in the StreamLabs App?
  • What is the difference between Home and Away mode?
  • How do the comparative usage metrics work?
  • How do I access my StreamLabs device's data across multiple mobile devices?
  • Will this device monitor my outdoor system (sprinklers, hoses, pools, etc.)?
  • Why do I have a leak alert that shows zero total gallons?
  • Data Security FAQ
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StreamLabs, Inc. is a wholly owned, non-insurance, subsidiary of Chubb Limited which offers Internet of Things (IoT) enabled water monitoring, leak detection and water shut-off devices and systems for residential and commercial properties. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com