If your Monitor is experiencing network connectivity issues, check the blue LED on the top of the Monitor. This LED is the primary way the Monitor communicates its network status.
Single-flash blue LED: There are two types of single-flash blue LED patterns.
- A single flash once per second: This indicates that the Monitor is in access point mode. This is the default state of the Monitor out of the box and indicates that the Monitor has not been set up yet. In this state, the Monitor is ready to connect to a smart device such as a smartphone or tablet and begin the setup and installation process. This is also the state the Monitor will return to if you perform a 5-button reset to put the Monitor in pairing mode. For more information about the 5-button reset, please consult with step #7 in this article.
- A single flash once ever four seconds: this indicates that the Monitor is connected to the internet and working correctly.
Double-flash blue LED: There are two types of double-flashing blue LED patterns. This indicates that the Monitor is trying to connect to a wireless network but it either cannot find a connection or the Wi-Fi connection has no service or is otherwise disconnected. If this double-flashing pattern persists and you have verified that you have an active wireless connection, perform a five button reset of your Monitor. In this situation, it is also highly possible that you have entered your Wi-Fi network password incorrectly.
Triple-flash blue LED: This indicates that the Monitor is trying to connect with Streamlabs' servers via the internet but is having difficulty. This is a Streamlabs issue and not a user issue. The suggested fix for this situation is to reboot your Monitor and try again.