My Control indicates it is offline - what do I do?

The Streamlabs App indicates that my Control is offline.

Solution

Work through the steps below:

1. Check to ensure your device has power (the LEDs on the top of the device will be lit).

2. If you have recently changed your home WiFi password, proceed to step 7.

3. Confirm that other devices in your home have internet access. Your router or modem may have lost power or your Internet Service Provider may be experiencing issues. You can also check the signal strength of your wireless network at the installation location.

4. Observe the Green or Amber Wi-Fi LED on the top of the Control.

GREEN WI-FI LED BLINKING LIGHT PATTERNS:

Please click here to see what each Wi-FI LED blinking pattern indicates.

5. Power cycle (unplug and re-plug the power to your Control) your Control and wait about 10 seconds for the Control to completely reboot.

6. Power cycle your home access point/router (unplug power for 30 seconds, then plug in again). Wait until your access point is completely rebooted before you continue.

7. Perform a Wi-Fi reset (see below for detailed instructions or click here) on the Control by re-initiating the WiFi pairing process. PLEASE NOTE: you will need to have physical access to your Control in order to perform this operation. Once you are next to your Control, from the Control screen in the Streamlabs App open  Settings –> wi-fi –> update network and follow the step-by-step instructions to reset and re-connect your Control to your WiFi access point.

Wi-Fi reset: Locate the button on the top of your Streamlabs Control and press it 5 times quickly. If you do this properly, you will hear a beeping noise. The green Wi-Fi LED should turn solid for a moment before turning Amber-colored and proceeding to a single blinking pattern (single blink every second).

8. If your Control is still triple-blinking after performing above steps, please contact us at support@streamlabswater.com.