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Rachel Sanford

  • Total activity 230
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  • Subscriptions 110

Activity overview

Latest activity by Rachel Sanford
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    Rachel Sanford commented,

    Official comment

    Hi Igor,   When you install your Monitor, the device will be able to detect between type M and type L copper pipes. Whichever type the Monitor detects during installation is the type you should use...

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    Rachel Sanford commented,

    Hi,   Thank you for your feedback. We plan to adjust our subscription details based on customer feedback and I have passed your concerns along to our team. Please let me know if you have any additi...

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    Rachel Sanford created an article,

    How do I adjust my alert settings?

    1. To adjust your alert settings please go into the the details screen with the live flow dial, shown below: 2. Select the settings button in the upper right-hand corner. It looks like a gear. 3. ...

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    Rachel Sanford created an article,

    What type of alerts can I receive?

    If you have a StreamLabs Monitor, there are three types of alerts you can receive: leak alerts, Smart Alerts, and freeze alerts. If you have a StreamLabs Control, you can also receive water pressur...

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    Rachel Sanford commented,

    Hi Paul, I just wanted to let you know that we have released the StreamPlus subscription service and with it, the ability to export your data in a .CSV file. Each StreamLabs customer has received a...

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    Rachel Sanford commented,

    Official comment

    Hi Rick, We appreciate your feedback and will work to continuously improve our products and subscription service.  

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    Rachel Sanford commented,

    Hi Rick, Thank you for your feedback. I will relay your concerns to our team. We will certainly take your comments into consideration as we continue to improve our subscription service. We also wan...

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    Rachel Sanford created an article,

    How long does my free trial last?

    Every StreamLabs device comes with a 3-month free trial of the Enhance Monthly StreamPlus subscription service. If you provide your credit card or payment information, you will get an additional 3-...

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    Rachel Sanford created an article,

    How can I get the StreamPlus Premium subscription level?

    At this time, the only way to receive the Premium level of the StreamPlus subscription service is to purchase a StreamLabs device through one of our wholesale channels.

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    Rachel Sanford created an article,

    What do I get with the StreamPlus Enhanced subscription level?

    The Enhance subscription level will provide you with all of the basic use functions you had previously enjoyed, plus the following: 5 locations/devices per acccount Extended Leak Alert History (La...