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Rachel Sanford

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Latest activity by Rachel Sanford
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    Rachel Sanford created an article,

    What happens to my water usage data when my Wi-Fi goes out?

    Your StreamLabs device will continue to monitor your water usage, even when it disconnects from Wi-Fi. Your device will store a rolling 3 hours worth of data, and send that information to the Strea...

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    Rachel Sanford created an article,

    Can I install the Monitor outdoors?

    We do not recommend installing the Monitor outdoors, and doing so will void the product's warranty. The Monitor needs to be installed in a location where it is shielded from direct sunlight, excess...

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    Rachel Sanford created an article,

    How do I perform a Wi-Fi reset on the Monitor?

    If your Monitor is having trouble connecting to your wireless network, it may be beneficial to perform a Wi-Fi Reset. This process will attempt to reconnect your Monitor to your Wi-Fi access point....

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    Rachel Sanford created an article,

    What do the different blue LED blink patterns mean?

    If your Monitor is experiencing network connectivity issues, check the blue LED on the top of the Monitor. This LED is the primary way the Monitor communicates its network status.  Single-blink blu...

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    Rachel Sanford created an article,

    What do the different green LED blink patterns mean?

    The Green LED light is the primary way that the Monitor communicates its calibration state. Single-blink Green LED: This blinking pattern indicates the Monitor is plugged in and waiting to be put o...

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    Rachel Sanford created an article,

    What is the max flow rate the Control can read?

    On the current usage dial in the StreamLabs App, the Control will only show up to 20+ gpm. The Control will, however, still calculate accurate water usage, even if the flow rate goes above 20gpm.  

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    Rachel Sanford created an article,

    What is the max flow rate the Monitor can read?

    On the current usage dial in the StreamLabs App, the Monitor will only show up to 20+ gpm. The Monitor will, however, still calculate accurate water usage, even if the flow rate goes above 20gpm.  

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    Rachel Sanford created an article,

    Can the Monitor detect gas leaks?

    No. Both the Monitor and Control should only be used on water lines.

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    Rachel Sanford created an article,

    How do I reset my password?

    On the login screen, please enter your email address and then select "I forgot my password." A 6 digit code will then be sent to your email address that you can use to login and change yo...

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    Rachel Sanford created an article,

    How do I re-calibrate my device in the StreamLabs App?

    Please select the device/location name that you would like to re-calibrate > select the settings button in the upper right-hand corner (gear shift) > select "info & tools" > ...