If your Control is having trouble connecting to your wireless network, it may be beneficial to perform a Wi-Fi Reset. This process will attempt to reconnect your Control to your Wi-Fi access point.
Perform a WiFi reset (see below for detailed instructions) on the Control by re-initiating the WiFi pairing process. PLEASE NOTE: you will need to have physical access to your Control in order to perform this operation.
Once you are next to your Control, from the Control screen in the Streamlabs App open Settings (gear icon in top right corner) –> Wi-Fi–> update network and follow the step-by-step instructions to reset and re-connect your Control to your WiFi access point.
WiFi reset: Locate the button on the top of your Streamlabs Control and press it 5 times quickly. If you do this properly, you will hear a beeping noise. The green Wi-Fi LED should turn solid for a moment before turning Amber-colored and proceeding to a single blinking pattern (single blink every second).